Introduction
These Terms of Business form a legally binding agreement between:
Enfields, a trading name of Embley Management Ltd
Registered Office: 347 Shirley Road, Southampton, SO15 3JD
Company No: 14847604
(“the Agent”)
and
The Landlord(s)
(“the Landlord”).
Enfields is a member of:
- The Property Ombudsman (TPO) – Redress Scheme
- Propertymark Client Money Protection (CMP)
The Landlord appoints the Agent to provide lettings and/or management services in accordance with these Terms.
B. Definitions
For the purpose of this Agreement:
- “Agreement” – these Terms of Business and any schedules or notices issued under them.
- “Agent” – Enfields / Embley Management Ltd.
- “Agent’s Fees” – all fees, charges or costs payable to the Agent under this Agreement.
- “Arrears” – rent or charges unpaid for more than 24 hours after the due date.
- “AST” / “Assured Shorthold Tenancy” – a tenancy meeting the criteria of the Housing Act 1988.
- “Assured Tenant” – a tenant with additional statutory protections under the evolving Renters Reform Bill framework, including potential future periodic tenancy rights.
- “Client Money” – any money held on behalf of the Landlord or Tenant, protected by Propertymark CMP.
- “Contractor” – any third party instructed to provide work or services at the Property.
- “Council Tax Band” – the tax banding assigned to the Property by the local authority.
- “Deposit” – money paid by the Tenant as security for their obligations, held in the DPS Custodial Scheme.
- “DPS” – The Deposit Protection Service.
- “Head Lease” – the superior lease governing leasehold properties, where applicable.
- “HMO” – House in Multiple Occupation as defined by Housing Act 2004.
- “Landlord” – the legal owner(s) of the Property.
- “Legislation” – any statute, regulation or legal requirement relating to residential letting (as amended).
- “Management Period” – the period during which the Agent acts on behalf of the Landlord until termination.
- “Material Information” – all information required under the Digital Markets, Competition & Consumers Act 2024.
- “NRL” – HMRC’s Non-Resident Landlord Scheme.
- “Notice” – any legal notice relating to tenancy, rent, possession or compliance.
- “Property” – the residential property being let and all fixtures included in the tenancy.
- “Rent” – the rent payable by the Tenant under the tenancy agreement.
- “Selective Licence / Additional Licence” – any licence required by the local authority for letting.
- “Tenancy Agreement” – the contract between Landlord and Tenant, prepared or approved by the Agent.
- “Tenant” – the person(s) renting the Property.
- “Working Days” – Monday to Friday, excluding public holidays.
C. Services & fees
1. Fully managed service
The Fully Managed Service is charged at 14% + VAT (16.8% inclusive of VAT) of the monthly rent, deducted from rent received.
Under this service, the Agent will: advertise and market the Property across appropriate platforms; conduct accompanied viewings and secure suitable applicants; carry out referencing and Right to Rent checks; prepare the tenancy agreement; coordinate the check-in process; arrange and manage access for all required statutory safety inspections; collect rent and monitor arrears; coordinate repairs and maintenance; conduct periodic property inspections; serve statutory notices, including Section 21 and Section 8 notices, where required; provide end-of-tenancy support, including deposit evidence preparation for the DPS.
For ASTs, all deposits are held within the DPS Custodial Scheme, and the Agent has no authority to release or allocate funds.
A set-up fee of two weeks’ rent + VAT (minimum fee of £480.00) is payable.
Inventory fees (Additional £24.00 charged for furnished properties):
- 1 Bed: £132.00
- 2 Bed: £144.00
- 3 Bed: £156.00
- 4 Bed: £168.00
- Any additional room charged at an additional £12.00 per room
- Check-out fee included
2. Rent collection service
The Rent Collection Service is charged at 9% + VAT (11.8% inclusive of VAT) of the monthly rent, deducted from rent received.
Under this service, the Agent will: advertise and market the Property; conduct viewings and secure suitable applicants; complete referencing checks; prepare the tenancy agreement; collect rent monthly and pursue arrears in accordance with standard procedures; provide monthly statements to the Landlord.
Safety access, maintenance coordination, inspections, and legal notices are not included unless otherwise agreed in writing.
A set-up fee of two weeks’ rent + VAT (minimum fee of £480.00) is payable.
Inventory fees (Additional £24.00 charged for furnished properties):
- 1 Bed: £132.00
- 2 Bed: £144.00
- 3 Bed: £156.00
- 4 Bed: £168.00
- Any additional room charged at an additional £12.00 per room
- Check-out fee as per inventory cost
- Deposit protection: £54.00
3. Tenant find service
The Tenant Find Service is charged at three weeks’ rent + VAT (minimum £720 + VAT), payable at the commencement of the tenancy.
Under this service, the Agent will: market the Property and conduct viewings; undertake referencing and Right to Rent checks; prepare the tenancy agreement; provide the Landlord with the required documentation to commence the tenancy.
Ongoing management, rent collection, inspections, maintenance, and notice serving are not included within this service.
Inventory fees (Additional £24.00 charged for furnished properties):
- 1 Bed: £132.00
- 2 Bed: £144.00
- 3 Bed: £156.00
- 4 Bed: £168.00
- Any additional room charged at an additional £12.00 per room
- Check-out fee as per inventory cost
- Deposit protection: £54.00
D. Landlord obligations
1. Provision of full material information
The Landlord must provide the Agent with complete, accurate and up-to-date Material Information relating to the Property before marketing begins and throughout the tenancy.
This includes all information required under the Digital Markets, Competition and Consumers Act 2024 and National Trading Standards guidance, such as:
- EPC rating and expiry date
- Council Tax band and estimated annual charge
- Parking availability and any restrictions
- Heating type and system details
- Any known defects, hazards or structural issues
- Flood risk or historic flooding
- Restrictions relating to pets, subletting, access or communal areas
- Any planned works or issues affecting future occupation
The Landlord acknowledges that inaccurate or incomplete information can result in enforcement action, penalties, or tenant claims, for which the Landlord accepts full responsibility.
2. Compliance with all relevant legislation
The Landlord must ensure the Property remains compliant with all statutory requirements at all times.
This includes, but is not limited to:
Gas Safety (Installation and Use) Regulations 1998, amended 2018
A valid Gas Safety Record must be in place before a tenancy begins and renewed annually where applicable.
Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020
A satisfactory EICR must be provided every 5 years or sooner if required.
Smoke and Carbon Monoxide Alarm (England) Regulations 2015 & 2022
Working smoke alarms must be fitted on every floor and CO alarms in any room with a solid-fuel appliance or fixed combustion appliance. These must be tested on the first day of tenancy.
Furniture and Furnishings (Fire) (Safety) Regulations 1988 (and amendments)
All upholstered furniture provided must comply with fire safety standards.
The Housing Act 2004 (Licensing and HHSRS)
The Landlord must comply with all HMO licensing, selective or additional licensing schemes where applicable, and ensure the Property does not present unacceptable hazards under HHSRS guidance.
Legionella Risk Management
The Landlord must assess and control the risk of Legionella in accordance with HSE requirements.
Head lease restrictions (leasehold properties)
Where the Property is leasehold, the Landlord must ensure the tenancy complies fully with the head lease, including: noise restrictions, use of communal areas, parking requirements, pet restrictions, subletting permissions, and any other covenants.
The Agent cannot be held liable for any breach of the head lease arising from missing or incorrect information.
3. Buildings & liability insurance
The Landlord must maintain adequate buildings insurance and landlord liability insurance throughout the tenancy, ensuring:
- The insurer is informed that the property is being let
- The policy covers tenant occupation
- Claims are not invalidated by undisclosed information
The Agent accepts no responsibility for uninsured losses.
4. Asbestos awareness and disclosure
The Landlord must disclose any known asbestos-containing materials within the Property or confirm that:
- Any asbestos has been identified
- It is safely encapsulated or managed
- There is no risk of tenant exposure
The Landlord indemnifies the Agent for any losses arising from undisclosed asbestos or failure to comply with legal obligations.
5. Utility and council tax administration
The Landlord must ensure the Agent is provided with:
- Accurate meter readings
- Meter serial numbers
- Supplier details for gas, electricity, water and broadband (where applicable)
- Council Tax band information
- Any prepayment meter details or access requirements
Once the Property is let, the Tenant(s) remains responsible for notifying suppliers and authorities at check-in and check-out unless otherwise agreed.
During any period where the Property is vacant, responsibility for utilities, standing charges and Council Tax reverts to the Landlord. The Agent is not liable for charges incurred during void periods unless a separate void management service has been agreed.
6. Provision of head lease (leasehold properties only)
Where the Property is leasehold, the Landlord must supply:
- A full copy of the head lease
- Details of the freeholder, management company or managing agent
- Any known planned works, Section 20 notices, or service charge issues
- Contact details for emergencies or permission requests
This ensures the tenancy and Agent’s management activities comply with lease covenants.
7. HMRC reporting responsibilities
The Landlord is solely responsible for declaring rental income to HMRC and paying any tax due.
The Agent may be required to disclose financial information to HMRC upon request, including rent received and management fees deducted.
Non-Resident Landlords must comply with HMRC’s NRL Scheme.
Until HMRC approval is received, the Agent is legally required to deduct and remit tax.
Where the Landlord is classed as a Non-Resident Landlord under HMRC rules, the Agent is required to comply with the Non-Resident Landlord (NRL) Scheme, including quarterly tax reporting, financial submissions, and the deduction and payment of tax to HMRC where applicable. For providing this service, the Agent will charge a fee of £36 per quarter, payable upon invoice or deducted from rent received. This fee covers the additional administrative work required to comply with HMRC reporting obligations on the Landlord’s behalf.
8. Non-resident landlord (NRL) requirements
If the Landlord is not UK tax-resident, they must:
- Apply for NRL approval from HMRC
- Provide their NRL approval number to the Agent
- Update the Agent with any change to residency or tax status
Until HMRC approval is received, the Agent is legally required to deduct tax from rent at the basic rate and forward it to HMRC.
The Landlord indemnifies the Agent against penalties arising from incorrect residency declarations.
E. Agent obligations
The Agent will act with reasonable care and skill, carry out all services described, and comply with CMP rules, TPO Code of Practice, and all UK legislation.
The Landlord appoints the Agent as their duly authorised Agent for the purposes of the Housing Act 1988 and all associated legislation, permitting the Agent to:
- Sign tenancy agreements on the Landlord’s behalf
- Serve statutory notices (including Section 8 and Section 21)
- Act in all matters relating to the grant, renewal, variation or termination of tenancies
- Carry out statutory procedures required under the Housing Acts
This appointment shall remain valid throughout the Management Period.
F. Money handling & statements
The Agent will hold all Client Money in a segregated client account in accordance with the Propertymark Client Money Protection Scheme Rules.
Rent received will be transferred to the Landlord within 3–5 Working Days of clearance, less any fees, commissions or authorised deductions.
The Agent will provide monthly statements by email, detailing rent received, deductions made, and balances transferred.
Where funds are insufficient to cover authorised works or fees, the Landlord agrees to settle the balance within 7 days of invoice.
G. Compliance & safety
1. Rent guarantee & legal expenses cover
Rent guarantee insurance and legal expenses cover are not included as part of the Agent’s standard services unless expressly purchased or confirmed in writing.
The Landlord remains solely responsible for obtaining suitable insurance cover for rental income protection, legal costs associated with eviction, and any disputes that may arise between the Landlord and the Tenant.
The Agent accepts no liability for any losses resulting from the Landlord’s decision not to obtain such cover.
Gas safety (CP12) & electrical safety (EICR) authorisation options
The Landlord must select ONE of the following authorisation options:
(Please tick one)
☐ Option A — landlord authorises automatic arrangement (recommended)
I/We authorise the Agent to arrange the annual Gas Safety Certificate (CP12) and the 5-yearly Electrical Installation Condition Report (EICR), as well as any interim electrical safety checks required by law, without prior notification, provided the total cost of each certificate remains within the Agent’s authorised spend limit.
I/We understand that this ensures ongoing legal compliance and prevents risks associated with certificates expiring.
The Agent may instruct qualified contractors and deduct the cost from rent received or invoice me directly.
☐ Option B — landlord must be contacted before safety certificates are arranged
I/We require the Agent to contact me before arranging the Gas Safety Certificate (CP12), EICR, or any statutory electrical safety inspections.
I/We understand that delays in providing approval may result in non-compliance, penalties, or disruption to the tenancy, and I agree that the Agent will not be liable for any consequences arising from such delay.
☐ If no option is selected
If I fail to select an option, I agree that the Agent may arrange statutory safety inspections automatically within the authorised spend limit, in order to maintain legal compliance and protect the tenancy.
2. Mandatory financial sanctions checks
In accordance with UK legislation, including requirements introduced from May 2025 onwards, the Agent is legally required to undertake financial sanctions checks against all Landlords, Tenants, guarantors and other relevant parties prior to accepting payments or commencing a tenancy.
The Landlord agrees to provide any identification or documentation requested by the Agent to complete these checks.
The Agent accepts no liability for delays caused by the Landlord’s failure to provide required information.
3. Access for statutory safety inspections
The Agent is authorised to arrange access to the Property for the purpose of complying with statutory safety requirements, including but not limited to gas safety inspections, electrical safety checks, fire safety obligations, and smoke and carbon monoxide alarm compliance.
Where access is refused by the Tenant, the Agent will take reasonable steps to request entry, but cannot be held liable for non-compliance, delays or enforcement action resulting from tenant refusal or obstruction.
H. Fees & additional charges
1. Tenancy renewal or variation
A fee of £108 inclusive of VAT is payable for the preparation of any tenancy renewal, extension, addendum or variation.
This includes drafting updated terms, issuing the documentation to all parties, and arranging for signatures.
2. Section 21 notice service
A fee of £144 inclusive of VAT is payable where the Agent is instructed to prepare and serve a Section 21 notice.
This includes all required compliance checks to ensure the notice is valid under current legislation, service of the notice, and provision of proof of service where applicable.
3. Section 8 notice service
A fee of £156 inclusive of VAT is payable for the preparation and service of a Section 8 notice under the Housing Act 1988.
This includes reviewing evidence provided, advising the Landlord on applicable grounds for possession, and serving the notice in accordance with statutory requirements.
4. Change of ownership (tenant in situ)
Where the Property is sold or transferred with the Tenant remaining in occupation, a fee of £360.00 inclusive of VAT becomes payable by the outgoing Landlord unless the new owner signs the Agent’s Terms of Business.
This fee covers the administrative work involved in transferring records, documentation and tenancy compliance information.
5. Sale to the tenant or occupant introduced by the agent
If the Tenant, or any person who has viewed the Property through the Agent or has been introduced by the Agent, proceeds to purchase the Property, the Landlord agrees to pay commission of 1.8% inclusive of VAT of the final sale price.
This commission becomes due and payable upon exchange of contracts.
6. Fair usage for administrative work
The Agent’s services include a reasonable level of communication and administration as part of normal management duties.
Where the Landlord’s instructions create excessive, repeated or disproportionate administrative work that goes beyond the normal scope of management, the Agent reserves the right to apply additional charges, which will be notified in advance wherever reasonably possible.
7. Interest on late payments
Any unpaid invoices, commission, maintenance costs or other charges owed by the Landlord to the Agent shall accrue interest at a rate of 3% above the Bank of England base rate, calculated daily, until payment is received in full.
8. Vacant period management
The Agent does not accept responsibility for the Property during vacant periods between tenancies unless a separate void management service is agreed in writing.
During vacant periods the Landlord remains responsible for:
- Insurance compliance
- Security
- Heating and ventilation
- Utility costs
- Regular inspections
- Drainage and water systems
The Agent is not liable for loss, damage or deterioration occurring while the Property is vacant.
I. Fee review & annual adjustment clause
The Agent reserves the right to review and amend its fees annually.
Any fee adjustment will be notified to the Landlord in writing with reasonable notice in accordance with UK consumer legislation.
Continued use of the Agent’s services after the effective date of the revised fees constitutes acceptance of the updated charges.
If the Landlord objects to the revised fees, they must notify the Agent in writing within the notice period provided.
J. Tenancy processes
1. Deposit handling (DPS Custodial Scheme)
For Assured Shorthold Tenancies (ASTs), all tenancy deposits will be registered and held within the Deposit Protection Service (DPS) Custodial Scheme. As deposits are held directly by the DPS, the Agent has no authority to approve, release or allocate deposit funds at the end of the tenancy.
Either the Landlord or the Tenant must initiate the repayment request directly through the DPS system.
The Agent may assist by gathering evidence, photographs or reports, but cannot authorise repayment or make binding decisions regarding deposit deductions.
The Landlord acknowledges that the DPS operates independently, and any disputes must be resolved through DPS adjudication.
2. Repairs & maintenance procedures
The Agent will manage day-to-day repairs and maintenance in accordance with the Fully Managed Service.
The Agent may authorise works up to £240.00 inclusive of VAT without further reference to the Landlord in order to protect the Property and maintain compliance.
Emergency works may be authorised at any cost where necessary to prevent danger, protect health, preserve the Property, or comply with statutory obligations.
All non-urgent works above £240 inclusive of VAT will be referred to the Landlord for approval before instruction, unless written authority has been granted for higher limits.
The Landlord agrees to act promptly to prevent deterioration of the Property or a breach of legislation.
3. Contractor liability clause
Where the Agent arranges or recommends Contractors, the Landlord acknowledges that such Contractors are independent third parties and not employees of the Agent.
The Agent accepts no responsibility for the actions, omissions, delays, workmanship, negligence or performance of any Contractor, except where loss arises from the Agent’s own proven negligence.
The Landlord agrees to indemnify the Agent against any claim arising from Contractor performance, including accidental damage or defective work.
4. Tenant conduct & behaviour clause
The Agent is not responsible for the behaviour, conduct or actions of the Tenant or any visitors to the Property.
Where the Agent is notified in writing of nuisance, anti-social behaviour, noise complaints or breaches of the tenancy agreement, the Agent will take reasonable steps to advise the Tenant of their obligations.
However, the Agent does not accept liability for any enforcement action, loss, damage or disrepair caused by the Tenant unless arising from the Agent’s own proven negligence.
5. Rent review
The Agent will not carry out any rent review, propose any rent increase, or serve any rent increase notice unless the Landlord specifically instructs the Agent in writing to do so. The Agent is under no obligation to remind the Landlord that a rent review may be possible at renewal or during a periodic tenancy.
Where the Landlord provides a written instruction requesting a rent review, the Agent will assess the current market rent and advise the Landlord accordingly. If appropriate and lawful, the Agent will prepare and serve the relevant statutory rent increase notice (including notices under the Housing Act 1988 or any subsequent or replacement legislation). The Landlord acknowledges that rent increases must comply with statutory notice periods, prescribed forms and legal restrictions, and that the Agent cannot guarantee achieving any particular rental figure.
The Agent accepts no responsibility or liability for rent not being reviewed, not being increased, or being below market value at any time, including when a tenancy becomes periodic, unless the Landlord has provided a clear written instruction to initiate a review.
K. Updates to terms of business published on website
The Agent reserves the right to amend or update these Terms of Business from time to time to reflect changes in legislation, industry practice, operational requirements or market conditions.
The most up-to-date version will always be published on the Agent’s website and shall supersede any previous versions.
Where changes materially affect the services provided or fees payable by the Landlord, the Agent will provide reasonable written notice before such changes take effect.
Continued instruction of the Agent, or the Agent’s continued management of the tenancy after the notification date, shall constitute acceptance of the updated Terms without the need for a further signed agreement.
L. Associated or connected businesses
The Agent may, where appropriate, recommend or instruct associated or connected businesses to provide services including but not limited to maintenance, inventories, referencing, financial services, insurance, cleaning, energy performance certification and property sales. Such businesses may be owned or part-owned by the Agent or its directors.
Recommendations are made in good faith and the Landlord is under no obligation to use any associated provider. The Agent accepts no liability for the performance, conduct or workmanship of any third-party provider unless any loss arises directly from the Agent’s own proven negligence.
M. Key holding & security
Where the Agent holds keys for the Property, they will be stored securely and released only to authorised individuals, contractors or emergency personnel where necessary.
The Agent accepts no responsibility for the loss, duplication or misuse of keys by Contractors, Tenants or third parties unless caused by the Agent’s own proven negligence.
The Landlord must provide the Agent with a full working set of keys at the start of the Agreement and additional sets where required for compliance or maintenance access.
N. Data protection & GDPR
The Agent will process personal data relating to the Landlord, Tenant and any relevant third parties in accordance with the UK GDPR and the Data Protection Act 2018.
Data may be shared with referencing providers, maintenance Contractors, tenancy deposit schemes, insurers, utility companies, financial institutions, law enforcement bodies or government authorities where required to fulfil the Agent’s duties.
The Agent’s Privacy Policy, available on the website, forms part of these Terms of Business.
The Landlord agrees not to request or require the Agent to process data in any manner that would breach UK GDPR.
O. Licensing responsibilities
The Landlord is solely responsible for ensuring that the Property complies with all licensing requirements applicable under the Housing Act 2004, including mandatory HMO licensing, selective licensing and additional licensing schemes introduced by the local authority.
The Landlord must provide the Agent with a copy of any licence, licence conditions or renewal requirements prior to the tenancy commencing and throughout the Management Period.
The Agent accepts no liability for fines, enforcement action or losses arising from the Landlord’s failure to obtain, maintain or comply with any licence.
P. Safety access rights
The Agent is authorised to arrange access to the Property for the purpose of meeting statutory obligations relating to gas safety, electrical safety, fire safety, smoke and carbon monoxide alarms, or any other compliance requirement.
Where a Tenant refuses or obstructs access, the Agent will take reasonable steps to request entry, but cannot be held liable for delays, missed compliance deadlines, or enforcement action resulting from the Tenant’s refusal.
The Landlord acknowledges that failure to comply with statutory safety obligations may result in penalties for which the Agent bears no responsibility.
Q. Indemnity & limitation of liability
The Landlord agrees to indemnify the Agent against all claims, liabilities, costs, damages or losses arising from:
- Tenant behaviour or conduct
- Loss of rent, arrears or default
- Damage or deterioration caused by Tenants or third parties
- Utility debts or Council Tax liabilities
- Maintenance issues arising from the Landlord’s delay or lack of approval
- Compliance failures caused by missing or inaccurate information supplied by the Landlord
- Legal disputes, enforcement action or penalties arising from the Landlord’s breach of their obligations
The Agent’s total liability to the Landlord, whether in contract, tort or otherwise, shall be limited to a sum equal to 12 months of management fees paid under this Agreement.
Nothing in this clause excludes liability for death, fraud or negligence where exclusion is prohibited by law.
R. Legal notices & legal advice disclaimer
The Agent does not provide legal advice.
Where the Agent assists with the preparation or service of statutory notices, this is based solely on information provided by the Landlord and does not constitute legal advice. The Landlord agrees that the Agent shall not be liable for any legal consequences, delays, invalid notices or changes in legislation affecting possession proceedings.
The Landlord is responsible for obtaining independent legal advice where required.
S. Right to assign / transfer management
The Agent reserves the right to assign, transfer or sell its management portfolio or this Agreement to another regulated property agent, subject to the assignee being a member of a government-approved redress scheme and a CMP scheme.
The Landlord will be notified in writing of any such transfer.
All rights and obligations under this Agreement shall continue unaffected.
T. Termination
This Agreement may be terminated by either party by giving not less than two months’ written notice. Notice must be provided in writing and may be delivered by email or post to the addresses provided by each party. The notice period shall commence from the date the notice is received.
Where the Landlord terminates this Agreement while a Tenant introduced or referenced by the Agent remains in occupation of the Property, the Landlord agrees to pay a termination fee of 60% + VAT (72% inclusive of VAT) of the final month’s rent. This fee becomes payable immediately upon termination, unless the incoming owner or agent formally agrees in writing to adopt the Agent’s Terms of Business without interruption.
The termination fee reflects the Agent’s continued contractual liability, administrative responsibilities, and loss of ongoing management or commission income for the remainder of the tenancy.
Where the Landlord instructs another agent, sells the Property, moves management in-house, or otherwise ends the Agreement while the original Tenant remains in situ, the termination fee shall remain payable.
U. Cancellation rights
Where this Agreement is entered into remotely (for example, via email or electronic signature), the Landlord is entitled to a 14-day statutory cooling-off period in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The cooling-off period begins on the day the Agreement is signed by the Landlord.
If the Landlord wishes to cancel within this period, they may do so without penalty by giving written notice to the Agent. A model cancellation form is provided with these Terms.
Where the Landlord instructs the Agent to commence marketing or services immediately, the Landlord acknowledges that services may begin during the cooling-off period.
If the Landlord subsequently exercises their right to cancel, they will be responsible for paying the Agent for any services already provided up to the point of cancellation, including advertising, referencing or tenancy preparation costs.
Appendix: property information sheet (to be completed by landlord)
(This becomes a final page or appendix)
The Landlord must provide:
- Full property address
- Floor level (if flat)
- Lift access (yes/no)
- Meter locations
- Meter serial numbers
- Stopcock location
- Boiler location & model
- Heating type
- Council Tax band
- Refuse collection details
- Details of block management company including address, phone numbers and email address (if leasehold)
- Head lease copy (leasehold properties)
- Any restrictions tenants must follow
- Preferred contractor details (optional)
- Alarm codes (if applicable)
- Parking details / permits
- Any known issues, risks or defects
This sheet forms part of the Agreement and must be completed before marketing begins.
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